Refund policy
At TheLotusThread, we want every order to bless and encourage you. If something isn’t right with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, unwashed, and in their original condition
- Tags (if applicable) must still be attached
- Items must be free of stains, odors, pet hair, or damage
- Proof of purchase or order number is required
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Sale or clearance items
- Gift cards
- Customized or personalized products
- Items marked as Final Sale
Exchanges
Need a different size? We’re happy to help with exchanges when inventory is available.
Please contact us before sending your item back so we can assist you with the exchange process.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will make it right as quickly as possible through a replacement, exchange, or refund.
Refunds
Once your return is received and inspected, we’ll notify you regarding approval of your refund.
Approved refunds are issued back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Please note:
- Original shipping costs are non-refundable
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
How to Start a Return
To begin a return or exchange, please contact us at:
Email: support@thelotusthread.com
Include your order number and reason for the return in your message.
Our Heart
As a faith-based brand, we strive to operate with honesty, kindness, and integrity in everything we do. Thank you for supporting TheLotusThread and helping us share faith-inspired apparel with the world.