Shipping policy
Effective Date: May 21, 2026
Thank you for shopping with TheLotusThread. We are honored to create faith-inspired apparel and products for our customers. Please review our Shipping Policy below for information regarding order processing, shipping times, and delivery expectations.
Order Processing
Orders are typically processed within 2–7 business days after your purchase is placed.
Processing times may vary during:
- Holidays
- Product launches
- Sales events
- High-order volume periods
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated shipping times after processing:
- United States: 3–7 business days
- International Orders: 7–21 business days (varies by location)
Please note that shipping estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer free shipping promotions which will be clearly stated on the website.
Tracking Information
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking updates to appear after shipment.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for additional shipping costs to resend the order.
TheLotusThread is not responsible for orders delivered to incorrectly entered addresses.
Lost, Stolen, or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is outside our direct control.
TheLotusThread is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Delivery issues caused by the shipping provider
If your package is marked as delivered but cannot be found, please contact the shipping carrier directly.
International Orders
International customers are responsible for any customs fees, import taxes, duties, or additional charges required by their country.
Delivery times for international shipments may vary depending on customs processing.
Damaged Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will work quickly to resolve the problem.
Contact Us
If you have questions about your order or this Shipping Policy, please contact us:
Email: support@thelotusthread.com
Thank you for supporting TheLotusThread and helping us spread faith, encouragement, and positivity through our apparel and products.